Terms and Conditions
Jolene Trister is a trading name of Jolene & Co Ltd, company number 07500985
(“we”, “us”, “our”).
These Terms and Conditions govern:
Your use of our website (jolenetrister.com);
Our supply of programmes, coaching, digital products, retreats and services; and
Our dealings with you in general.
By accessing this Website and/or booking programmes, products or services from us, you confirm you have read, understood, and agree to be bound by these Terms. These Terms may be updated periodically; you will be bound by the version in force at the time of your booking.
Refund / Cancellation Policy
- Due to the digital nature of our products (eBooks, audio recordings, meditations, online courses, and hybrid programmes), all fees are non-refundable.
- Payment plans may carry an additional administration fee (5–20%). You are responsible for ensuring funds are available on the agreed dates.
- Failure to fulfil agreed payment terms will result in loss of access to programme materials and exclusion from any related groups. Fees already paid are non-refundable.
- All coaching packages are purchased as a whole and are non-refundable once the first session has commenced.
- Clients have a statutory right to a 14-day cooling-off period from the date of purchase. If services begin within this period, the cooling-off right is waived for any sessions already delivered.
- Coaching sessions must be used within the timeframe agreed. Sessions not used may be forfeited, and any outstanding instalments remain payable.
- Unused sessions are valid only within the agreed timeframe of the package. If sessions are not used within that period, they are automatically forfeited.
- Withdrawal or non-completion of a package by the client does not entitle them to a refund for unused sessions. Any outstanding installment payments remain payable in full.
- Sessions may be rescheduled with at least 24 hours’ notice; missed sessions without notice will be forfeited.
Fees
- Current programme, product and service fees are listed on individual programme pages.
- We reserve the right to update fees/packages. We will honour fees agreed at the start of a package, but renewal or continuation is subject to new rates.
Disclaimer
- We are not licensed healthcare providers. Our work is not medical, psychiatric, or psychological treatment, and is not a substitute for professional advice.
- Your results may vary. We make no guarantees of health, income, business or spiritual outcomes. Transformation requires your own dedication, and results differ by individual.
- You accept full responsibility for your participation and results. We disclaim liability for your decisions, actions, or outcomes based on our services or materials.
- If you are concerned about your mental health, you should consult a licensed healthcare provider before relying on any alternative or complementary practices.
Coaching Confidentiality
- We treat all information you share in coaching sessions as strictly confidential.
- We will not disclose your participation or personal information without consent, except as required by law.
Limitation on Liability
- We shall not be liable for indirect, incidental, or consequential losses, including loss of profits, business, goodwill, or data.
- Our total liability under any contract shall be limited to the total fees paid by you.
- We are not liable for delays or failures caused by your acts/omissions or circumstances beyond our control.
Data Protection & Intellectual Property
- All programme materials, meditations, rituals, eBooks, and digital content remain the intellectual property of Jolene & Co Ltd.
- You may not copy, reproduce, share, or distribute materials without written permission.
- We grant you a personal, non-transferable, non-exclusive licence to use materials for your own use within the programme.
- You may not record sessions or share group content without consent.
Privacy Policy
See full Privacy Policy below.
Governing Law & Jurisdiction
These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
Contact Us
Email: [email protected]
Company: Jolene & Co Ltd, Company No. 07500985, VAT No.
Registered Office:
Privacy Policy
Last Updated: 25th August 2025
This Privacy Policy explains how Jolene & Co Ltd, trading as Jolene Trister, collects, uses, and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect personal data when you:
- Register on our site or fill out a form;
- Purchase programmes, products, or services;
- Join our mailing list or download free resources;
- Communicate with us via email, forms, or phone;
- Participate in coaching sessions or group programmes;
- Use our Website (cookies, analytics, IP, device info).
This may include: name, email, billing address, payment details (via third parties), coaching notes, and website usage data.
How We Use Your Information
We use your personal data to:
- Deliver programmes, products, and services you purchase;
- Communicate with you about your bookings or support;
- Send marketing emails if you have opted in;
- Improve our services, website, and client experience;
- Comply with accounting, tax, and legal obligations.
Lawful Basis
We process data under:
- Contract (to provide services you purchase);
- Consent (marketing communications);
- Legal obligation (records for tax/accounting);
- Legitimate interests (business growth, fraud prevention).
Data Storage & Transfers
- Data is stored securely on UK/EU or trusted international servers (e.g., Thinkific, ConvertKit, PayPal, Stripe).
- Where data is transferred outside the UK/EEA, appropriate safeguards (such as Standard Contractual Clauses) are applied.
Data Retention
We keep your data only as long as necessary for the purposes outlined, or as required by law (typically 6 years for financial records).
Cookies
We use cookies for site functionality, analytics, and marketing. You can disable cookies in your browser settings, but some site features may not work properly.
Sharing Your Data
We may share data with trusted third parties such as:
- Payment providers (Stripe, PayPal, Wise);
- Course platforms (Thinkific);
- Email services (ConvertKit);
- Professional advisers (accountants, lawyers).
We never sell your data.
Your Rights
You have the right to:
- Access, correct, or delete your data;
- Withdraw consent for marketing at any time;
- Request restriction or portability of your data;
- Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused.
Security
We take reasonable steps to protect your data, but cannot guarantee 100% security of information transmitted online.
Changes
We may update this Policy. Please check regularly for updates.
Contact Us
[email protected]
Jolene & Co Ltd, Company No: 07500985
© 2025 Jolene & Co Ltd. All Rights Reserved.
No part of this site, programmes, or materials may be reproduced without permission.
Copyright © 2025 Jolene Trister. All Rights Reserved.
Privacy Policy | Terms and Conditions